kea Launches Voice AI-powered Delivery Feature For Restaurants

The 700+ brands using Olo can integrate kea for seamless voice AI delivery

Mountain View, CA – WEBWIRE – Tuesday, April 16, 2024

Today kea, the Cashier in the Cloud, announces its expansion into restaurant delivery services, marking a significant milestone in the industry. kea becomes the first on Olo (NYSE: OLO), a leading restaurant technology provider, to activate a delivery feature -- further enhancing accessibility and convenience for guests ordering to-go. kea is available to any restaurant utilizing Olo, thereby enabling Voice-AI delivery for potentially 700-plus renowned brands.

Nolan DeCoster, Senior Vice President of Partnerships and Business Development at Olo, commented: “As a Gold-Tier partner of ours, kea consistently meets our high standards for brand satisfaction, security, and privacy. It’s great to see the company’s ongoing evolution and innovation with our platform. By leveraging Olo’s network, kea connects with our Delivery Partners and streamlines the voice ordering experience for our customers and their guests.”

At the core of kea’s product lies a commitment to the human experience. Its AI technology is adaptive and capable of comprehending diverse menu combinations and customizations. If the guest prefers to speak with someone, a live customer service representative can pick up the conversation without the need for repetition and can bridge any communication gaps. When guests opt for delivery over in-store pickup, the AI promptly dispatches the order to Olo, which in turn notifies DoorDash, Uber, Postmates, or Favor to complete the delivery.

John Merrells, Chief Product and Technology Officer at kea, remarked: ”Since joining the team late last year, I’ve witnessed firsthand the rapid refinement and expansion of our product’s capabilities. Our innovative delivery feature sets a new standard, differentiating our product amidst the competitive landscape of voice AI solutions.”

kea currently serves hundreds of restaurants including Newk’s Eatery, Hopdoddy, California Fish Grill, PINCHO, and more. Over the last year, kea saw a 300% increase in the number of restaurant locations utilizing its “cashier in the cloud.” Most recently, the company’s founder and CEO, Adam Ahmad, was honored in the Forbes 30 Under 30 list for the Food and Drink category.

Restaurants seeking streamlined ordering and delivery solutions are encouraged to schedule a demo with kea.

About kea

kea is on a mission to empower restaurant chains by enhancing customer service, streamlining operations, and boosting revenue through human-centered conversational AI. CEO Adam Ahmad founded “The Cashier in the Cloud” in 2017, and the company has since digitized phone ordering for 10 enterprise-level restaurant chains. kea uses machine learning to customize, upsell, confirm, and process orders through a PCI-compliant system. The technology features a “human-in-the-loop” to ensure a smooth ordering process. The company has served over 1,000,000 guests and has raised $29.6M from VCs including Marbruck, Xfund, Streamlined Ventures, Deepcore, Heartland Ventures, and Morningside Ventures.

About Olo: Hospitality at ScaleTM

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 300 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.